Privacy Policy

Last updated:

Vorlixenvord ("we", "us", "our", "the business") operates the website vorlixenvord.world and provides curtain hanging, textile decor, and related home furnishing services in Auckland and the wider New Zealand region. Our principal place of business is 1/698 Great South Road, Penrose, Auckland 1061, New Zealand. This Privacy Policy is a comprehensive statement of how we collect, use, store, disclose, and protect your personal information when you access our website, request quotes, book installation services, purchase curtains or textile products, or otherwise interact with us. We are committed to complying with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles set out in that Act. By using our website or services, you acknowledge that you have read and understood this policy.

Scope and Application

This Privacy Policy applies to all personal information collected by Vorlixenvord whether through the website vorlixenvord.world, by telephone, in person at our Penrose premises, at your home during a site visit or installation, by email, or through any other channel. It applies to past, present, and prospective customers, as well as to visitors who merely browse our website or submit an enquiry without proceeding to a booking. If you are providing information on behalf of another person (for example, as a tenant arranging installation for a rental property), you must ensure that person has authorised you to do so and that they have been made aware of this policy.

Information We Collect

We collect personal information that is necessary for us to provide our curtain hanging and textile decor services, to communicate with you, to process enquiries and orders, and to improve our business. The types of information we collect include the following.

Information You Provide Directly

When you contact us via the contact form on vorlixenvord.world, we collect your name, email address, and the content of your message. If you provide a telephone number, we store that as well. When you request a quote for curtain installation, we may collect your full name, email address, phone number, postal address (including street, suburb, city, and postcode), and details about your requirements such as the number of windows, type of curtains (e.g. sheer, blockout, custom), and any special instructions. When we attend your premises for a measure-and-quote visit or to carry out installation, we may record your address, access instructions, and any additional contact or property details you provide. If you purchase products or services from us, we collect information necessary to fulfil the order, including billing and delivery details. We do not collect more information than is reasonably necessary for these purposes.

Information Collected Automatically

When you visit our website, our servers and any third-party services we use may automatically collect certain technical information. This can include your IP address, the type of device and browser you use, your operating system, the date and time of your visit, the pages you view, the referring website (if any), and general geographic location derived from your IP address. We use this information to maintain and improve the security and performance of our website, to understand how visitors use our site (for example, which pages are most viewed), and to troubleshoot technical issues. We may use cookies, web beacons, and similar technologies as described in our Cookies Policy. You can control cookie settings through your browser.

Information from Third Parties

We generally do not obtain your personal information from third parties unless you have authorised it (for example, where a family member or property manager provides your contact details so we can arrange an installation). If we do receive information about you from a third party, we will use it in accordance with this policy and will take reasonable steps to ensure the third party was permitted to disclose it to us.

Legal Basis for Collection

Under the Privacy Act 2020, we collect personal information only where we have a lawful purpose and the collection is necessary for that purpose. Our lawful purposes include: performing our contract with you (e.g. delivering and installing curtains); communicating with you about your enquiries and orders; improving our website and services; complying with legal obligations (such as tax and record-keeping); and, where applicable, pursuing our legitimate business interests in a way that does not override your privacy rights. Where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting us.

How We Use Your Information

We use the personal information we collect for the following purposes.

• To respond to your enquiries about our curtain hanging, textile decor, and installation services, including providing quotes and answering questions about fabrics, tracks, and fitting options.
• To schedule and manage site visits, measure-and-quote appointments, and installation bookings at your address.
• To process orders for curtains, tracks, rods, and related products, and to arrange delivery or collection.
• To perform installation services at your premises, including communicating with you before, during, and after the visit.
• To send you order confirmations, installation reminders, and follow-up communications where relevant to your purchase or booking.
• To maintain internal records, including for accounting, tax, and warranty purposes.
• To improve our website content, user experience, and service offerings based on how visitors and customers interact with us.
• To comply with applicable laws and regulations, including responding to lawful requests from authorities where required.
• To protect our rights and the security of our website, systems, and customers, including detecting and preventing fraud or misuse.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with service providers who assist us in operating our business (such as website hosting, email delivery, or cloud storage providers). Where we do so, we require those providers to use the information only for the purposes we specify and to protect it in line with applicable privacy standards. We may also disclose your information where required by law, for example in response to a court order or regulatory request, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and business obligations. For example, we retain contact and order details for the duration of your relationship with us and for a period thereafter to handle any follow-up enquiries, warranty claims, or complaints. For accounting and tax purposes, we are required to retain certain records for at least seven years under New Zealand law. After that period, or once the information is no longer needed for a lawful purpose, we will securely delete or anonymise it so that it can no longer identify you. If you would like to know how long we intend to retain a specific category of your information, please contact us.

Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020 (New Zealand), you have important rights in relation to your personal information. You have the right to request access to the personal information we hold about you. We will respond to your request within the timeframes set out in the Act and will provide the information in a reasonable format, subject to any lawful grounds for withholding (for example, where disclosure would reveal confidential commercial information or affect the privacy of another person). You also have the right to request correction of any personal information we hold about you that you believe is inaccurate, incomplete, or misleading. If we agree that a correction is appropriate, we will make the correction. If we do not agree, you may ask us to attach a statement of the correction sought to the relevant record. You may also have the right to complain to the Office of the Privacy Commissioner if you believe we have interfered with your privacy. We encourage you to contact us first so we can try to resolve your concern. To exercise any of these rights, or to withdraw consent where we have relied on it, please contact us using the details below. We will not discriminate against you for exercising your privacy rights.

Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, loss, or destruction. Our website uses HTTPS (TLS/SSL encryption) to protect data transmitted between your browser and our servers. We do not store full payment card numbers or sensitive card data on our systems; any card transactions are processed in accordance with applicable payment industry standards. Our staff and any contractors with access to personal information are required to handle it in confidence and only for authorised purposes. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your information has been compromised in connection with our services, please contact us promptly.

International Transfers

Your personal information is primarily collected, stored, and processed in New Zealand. Some of our service providers (for example, website or email hosting providers) may store or process data on servers located outside New Zealand. Where we transfer your information to a country that does not have privacy laws comparable to New Zealand's, we will take reasonable steps to ensure that the recipient protects your information in a manner consistent with this policy and applicable law, including by using standard contractual clauses or other approved mechanisms where appropriate.

Children

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the nature of our business. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue use and contact us regarding your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Vorlixenvord at 1/698 Great South Road, Penrose, Auckland 1061, New Zealand, by telephone at +6495251686, or via the contact form on vorlixenvord.ddd. We will respond to your enquiry as soon as practicable and in any event within the timeframes required by the Privacy Act 2020 where applicable.